Delivery, payment & returns info
All Sasha La Mer products in stock in our online shop are dispatched within 1-2 days from our warehouse in Denmark. If there should be a rare mistake in our stock status we will contact you immediately by telephone or e-mail.
Normally orders will be dispatched on the same day.
We accept a range of international payment cards via our secure payment provider (Shopify). Our payment provider will charge you a fee of 1,80 dkr plus between 1,80% (Visa, Mastercard) to 2,80% (American Express) of the order amount.
Payment is not taken until we dispatch your goods. All prices include Danish VAT (sales tax). If your delivery address is outside the European Union you will not pay VAT and it will automatically be deducted on checkout.
You are welcome to return your goods for two weeks after you receive the order. You cannot return by not accepting delivery.
The item(s) is your responsibility from the time you receive it until it is back with us, so remember to save your shipping receipt.
We reserve the right not to issue a full refund if the item has been handled in any other way than what is needed to determine the contents of the package and trying the item on carefully.
Your refund will be by the same way we received your payment.
If you decide to return your item please send it to the following address:
Sasha La Mer
For return shipping from Denmark it is possible to get a free return shipping label. Please send e-mail to email@example.com
For orders from Germany and Sweden we offer free return shipping for partial returns, i.e. if you order more than one item and return only some of them. To get a return label from Germany or Sweden, please send an e-mail to firstname.lastname@example.org
You can only send us packages that are delivered to this address. We will not pay any customs fees or charges for returned items and your package may be lost at your risk if not declared correctly.
Faults and repairs
Within 24 months from the date of purchase we will repair, exchange, refund or discount your item if it has any faults not related to wrongly handling the item. You must let us know within a reasonable amount of time that you have discovered a fault. If you let us know within two months you will not exceed that amount of time and we will handle your claim.
Please contact us on email@example.com if your have discovered a fault and we will guide you.
If you have any complaints please contact us on firstname.lastname@example.org and we will sort it out. If we cannot agree you can complain to the The Danish Competition and Consumer Authority:
Center For Klageløsning
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsensvej 35
If you are a resident of another European Union country you can complain to the EU Comission ec.europa.eu/odr
These terms and conditions were updated 1/11-2019.
Sasha La Mer IVS
VAT reg. number: DK38219782
Bank: Sydbank, reg. no. 7030, account no. 0002169647